The Emergency Department is considered the “Front Door” to the hospital. Over the past several years, there has been a significant push by hospitals across the country to promote emergency department service standards, with the objective of attracting new patients, retaining current patients, and positioning the hospital in a favorable light to the community. Before a hospital embarks on an emergency department service standard it is imperative that they recognize the comprehensive house-wide approach that is required in order to provide, sustain and reap the benefits of an emergency department service standard. This presentation will address the operational requirements, the impact on patient safety, required resource allocation, physical plant requirements and marketing requirements necessary for the successful implementation of emergency department service standards across a variety of hospitals, in addition to addressing the commitment required by the C-suite and respective

MODERATOR: ASHLEE STEVENS, VP OF NURSING, CHIEF NURSING OFFICE, BON SECOURS MARY IMMACULATE HOSPITAL

PANEL SPEAKER: DR. ALLISON RAINES, SENIOR MEDICAL DIRECTOR, SENTARA HEALTH

PANEL SPEAKER: DR. MUHAMMED FAISAL, SPECIALIST IN EMERGENCY MEDICINE, MOOPEN’S MEDICAL COLLEGE

PANEL SPEAKER: DR. SEPHORA MORRISON, ASSOCIATE CHIEF EMTC OPERATIONS DIRECTOR, CHILDREN’S NATIONAL HOSPITAL