Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way. Organizational survival relies on healthcare leaders with the vision, determination, and courage to test various methods of enhancing the patient experience. Patient expectations are being set by other industries and healthcare disrupters like retail clinics. How can hospitals and health systems provide the same level of customer service to stay competitive?

Virtual Event, Thursday February 29th from 5:30pm-7:00pm.

This event is approved for 1.5 ACHE Face-To-Face Credits!

Panel Speakers:

Jamisson Fowler, SVP Chief Digital Officer, Sentara Health

Sally Ryan, VP/COO, Riverside Health Medical Group

Raina McLaughlin, Director Patient Experience & Culturally Effective Care, CHKD

Please note- all of our chapter education events require a 2-step registration process. 

Step 1– Register and submit payment for your ticket via Eventbrite at the link provided. We have tiered ticket prices for all of our educational events. Tickets must be purchased through Eventbrite.

Eventbrite link: https://www.eventbrite.com/e/meeting-the-needs-of-todays-healthcare-consumer-tickets-809523826557
Step 2– Register at ACHE via the link below. This link will take you to the login page where you will enter your ACHE username and password. Completing step 2 will ensure your attendance is captured at the national level of the organization for credit:

ACHE link: https://account.ache.org/eweb/DynamicPage.aspx?Reg_evt_key=ffe5b3e8-2110-4ed9-9745-dbdc1576dd64&WebCode=EvtRedirectorTL&site=ACHE